Terms of Service


Please read the Terms of Use of our website and services carefully before using our website. These Terms and Conditions of Use (the "Terms of Use") apply to the Instant e-Care online Doctor & Pharmacy web site located at www.instante-care.co.uk and its subsidiaries.

When you use our website or services, visitors, registered or unregistered you are subject to the Terms of Use set out. Instant e-Care Ltd reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, Instant e-Care Ltd grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site. By using our Site, consultation services or placing an order for treatment on our Site you, The Customer agree and accept to be bound by these Terms of Use which shall govern the Contract, to the exclusion of any other terms. If you do not agree, do not use the Site.


"Contract" means contract for services provided including but not limited to, online consultation assessments, sales of medicines or treatment dispensed and purchased which is binding on both parties. "The Customer" or "The Patient", "The user" or "You" means the consumer for who the service is applicable to. "The Company", "Us", or We" refers to Instant e-care Ltd. "The Goods" refers to products, medicine or treatment we supply. "Site", "our Site" or "the Site" refers to www.instante-care.co.uk. "Services" refers to any service or information that we provide as part of our website, online clinics and treatment. "Assessment" or "Consultation" mean the online based questions that are answered to review if a treatment is suitable, the terns may be used interchangeably but have the same definition. "GMC" the General medical Council, which regulates UK registered Doctors. "Independent Prescriber" may be a pharmacist prescriber or other health care professional who has clinical expertise and competence to prescribe legally. "GPhC" the General Pharmaceutical Council, which regulates Pharmacists in the UK. "IEC" stands for Instant e-Care Ltd. "Patient Responsibilities" refers to the sole liability of the customer.

Information about us

Instant e-Care is a registered trademark of Instant e-Care Ltd, a company incorporated in England and Wales under the company number: 9193760. Instant e-Care is a registered premise with the General Pharmaceutical Council (GPhC). The pharmacy premise registration number is: 1124966

Please do contact us if you have any questions. Email us at where our customer services team will be happy to help.

What We Offer

We undertake to provide the user with: 1) A free online consultation; which is question based and will need to be approved by a UK registered Doctor or Independent Prescriber. 2) Provide a free prescription that has the prescribed treatment for the relevant medical condition once assessment is approved. However we reserve the right to charge an appropriate prescription fee. 3) Dispense treatment from our UK registered pharmacy premise by a GPhC registered Pharmacist. 4) Have the medication delivered to you. Services provided are subject to these Terms of Use.

Services & Products

We provide medical consultations that are based on online questionnaires, that you must complete. Based on the assessment if you are suitable for treatment we will issue you with a prescription, this prescription will be issued by a registered GMC Doctor or Independent Prescriber. The prescription will abide by UK regulation and standards. Medicines or treatment will be dispensed by our UK registered pharmacy and pharmacist(s) which are both regulated by the GPhC. Medicines provided by us are from reputable suppliers and we will with all due diligence ensure they maintain the best of UK standards. The treatment will be posted to you in discrete packaging at the address you provide, it is your responsibility to ensure that someone is available to receive or collect the package, this should be yourself or a person appointed by you and is over 18 and deemed responsible by common law. We advise that you should inform your regular health care practitioner or GP and any relevant medical practitioner who may ask for information about any consultations, medicines or treatments you receive from us. It is your sole responsibility to disclose relevant information to your health care providers.

Instant e-Care only provides medicines that are safe, genuine, and clinically proven. All our medicinal products adhere to UK standards and regulations, we obtain our stock from leading pharmaceutical distributors in the UK and all medications are dispensed from our licensed pharmacy. The pictures on our website of products boxed may vary in colour, or box presentation, however the medicinal product is the same. While the pictures represent the products we sell, it is sometimes necessary to open a pack in order to supply a specific quantity for use, when this occurs, a plain white box will be used. This is standard procedure in pharmacy practice and widely practised.


In order to use services you will be required to register with IEC and to create a personal secure online patient record. By registering to use of services you: 1. Confirm that the information you provide is accurate, honest and complete 2. Agree to keep log in details such as user name, password and online patient record, confidential and to take reasonable steps to protect and not to share these details with anyone 3. Confirm that you are aged 18 years or over.

We reserve the right to suspend or terminate access at any time if we feel it is appropriate.

Patient Responsibilities

It is your responsibility as the patient, to be truthful and honest when answering questions on our online consultation and you must disclose relevant information that may affect your health or treatment to us at the point of consult, in the same way you would answer a ‘face-to-face’ consultation with your local doctor.You understand that full disclosure for the consultations, is essential in maintaining your personal safety for the requested medication(s) and will without fail, adhere to this condition of disclosure at all times. As affirmation of the aforementioned point, you confirm you have openly disclosed all information regarding your medical history that maybe relevant. You have in no way misrepresented or omitted any information during the consultation process.

It is your responsibility to understand the questions, they are in English, and if you are unsure of any terminology it is your responsibility to find out the exact meaning, you can do so by contacting us or asking other medical experts. You, the patient, have recently undergone an examination with a local doctor who has evaluated your current condition and past medical history and deemed this to be a satisfactory level. You also confirm that your local doctor is a registered medical practitioner and is available for further consultation if the need arises and you agree to immediately contact your doctor for any necessary check up, care or intervention in the event you should experience any side effects or complications or have any questions regarding the medicine(s)supplied by us.

You will inform your health care providers, GP or any other medical practitioner, any relevant information regarding your conditions and treatments from Instant e-Care. If appropriate after the consultation treatment will be prescribed to you, dispensed with labels, advice and patient information leaflet and this will be posted to your chosen address. The medication posted to you will be in discrete packaging at the address you provide, it is your responsibility to ensure that someone is available to receive the item, which is yourself or appointed by you and is over 18 and deemed responsible by common law.

You have a responsibility to ensure that the medicine/treatment you have been prescribed is suitable for you and report any side effects to your healthcare providers or us and follow advice given to you. You may contact the us, the prescriber or the dispensing pharmacy by telephone or email to advise you or call you back, if the need arises. You agree to immediately contact a registered Doctor for any necessary medical intervention should a complication or side effects that manifest whilst using the medication(s) or at any time thereafter. Before you take a new medication you agree to first obtaining approval from a registered medical practitioner or pharmacist (other than us) and you take full responsibility to do so.

You understand that we may contact you for any reason; if the need arises and if feel we need to inform or advise you of anything regarding your treatment or our services. By accepting these Terms of Use you agree that you will read the label on the medication, the medication name, strength and quantity and dose to ensure that the medicine is for you (your name should appear on the label, if it does not contact us immediately), follow the advice given and you must ensure you read and understand the patient information leaflet provided before you take or use the medication. You also confirm that you have been informed by an appropriately trained health care professional and you fully understand the benefits, possible side effects and risks of the prescription treatment(s) you request.

You confirm that you have on previous occasions used the medication(s) you are requesting under a doctors supervision and that the use was safe and free from side effects. You also confirm that your local examining doctor has advised you that the use of the medication(s) is not contraindicated for you, the customer, and is appropriate for your personal medical needs. By completing this online consultation and anything associated here forth, you are requesting that a UK prescriber may act only in adjunct capacity to your local doctor. You understand that the prescriber used in this consultation does not replace your local doctor. You agree that you fully understand the risks as well as the benefits associated with and to the use of any medication or treatment(s). That you have not been forced to undergo treatment and have done so out of your own free will as a customer. You acknowledge blood pressure monitoring every seven days is advised by us, and you understand that if your blood pressure is higher than 140/90 you will stop taking the medication, and seek medical advice.

As a customer and patient you agree that by proceeding with a request for chosen treatment or medication(s), you are voluntarily agreeing to all of the above-mentioned points, and understand by completing an online consultation and placing an order, you irrevocably bind yourself to the terms and conditions herein.

Warranties and Liabilities

Warranties by the user

By completing an online consultation and placing an order for treatment you confirm that you, the customer: 1) Understand fully the consultation you take and are legible for treatment upon approval 2) You are 18 years or older 3) The treatment is for your personal use only and is not to be given to anyone else intentionally or unintentionally or sold on 4) You understand that this is a legally binding contract 5) You have been truthful, honest and have disclosed all relevant information to best of your knowledge and will provide relevant information about any treatment or medication we supply to relevant healthcare providers and your GP 6) All information is in ENGLISH on our website, agreements, consultations, directions and advice given to you. You are solely responsible for ensuring you understand the terms of use fully, it is your responsibility to check that the medicine provided by us is the correct medication before taking it and that it is not damaged in any way 7) You understand that this Agreement is void if you are dishonest or breach the terms and conditions in anyway.

Warranties by us and our liabilities

We will ensure that the information given to us by you are only processed in a manner that is agreed, for the purpose of treating your medical condition, and is protected according to the Data Protection Act 1998, please check our privacy policy for further details. We provide services and treatments based on the consultation and your responses to the consultation, we rely on truthful, honest answers and it is your responsibility to share relevant truthful information, to the best of your ability, so that our team may provide you with services that are suitable to you.

If in delivering services we fail to comply with terms of use, we shall only be liable to you for the purchase price of the services and treatments. We do not hold any liability for any direct or indirect consequential loss or damage incurred by any use in connection with our website and services, misuse of products or medicines purchased, websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time.

We will ensure any medicines prescribed and dispensed will be by UK registered doctors, medical practitioners, independent prescribers and pharmacists. These healthcare professionals will be competent and regulated by the GMC or GPhC. We cannot be liable for your failure to follow advice given by us, or any other health care provider or for your dishonesty in answering the online consultation or your negligence to follow advice, and your failure to disclose relevant information to your health care providers or us.


Applicable law requires that some information or communication sent to you should be in writing. When using our website communication with us will be mainly electronic. By agreeing to the terms of use of our services you accept that we will contact you by e-mail, or provide you with information posted on our website. You also agree to this electronic means of communication as acceptable, information that we provide to you electronically complies with any legal requirements that such communications be in writing.This condition does not affect your statutory rights.


The customer shall place an order by completing the online consultation; registering and entering correct payment details. We will confirm the order and the status of the order in writing and will supply the Goods as outlined in our services Subject to the customer statutory rights (as defined under the Unfair Contract Terms Act 1977) the Company reserves the right to refuse supply to orders.

The Company supplies the Goods (medicines and treatments) for the customers own use and not for resale, use for any other person, or commercial purposes. By agreeing to the terms and conditions of sale the customer agrees it shall not either directly or indirectly export or resell Good, products, medicines or treatments. The customer acknowledges that information relating to the Goods, medicines, information and advice alongside any material produced by the company is supplied in good faith.


Payments shall be made by the customer’s credit/debit card on the date on which the company accepts the order. Upon providing the company with details of the customers credit/debit card the customer warrants and undertakes that:- a) The information and details provided Is correct, true and accurate b) That he or she is duly authorised to use the credit/debit card and authorises the company to deduct payment from the credit/debit card account as payment in full for the price of goods and services provided. c) That the customer is acting as Consumer for the purposes of the Unfair Contract Terms Act 1977 and is not purchasing as a business or on behalf of a third party for resale.


The cost of treatment is displayed clearly on our website before the consultation. While we try to ensure prices are set out clearly, consultation, prescription and treatment cost, any error in any quotes, sales literature or other document or information issued by the company and website may be corrected without any liability to the company. We are under no obligation to provide services to you at an incorrect lower cost. The company reserves the right by giving notice to the customer before payment is made to any increases in prices of Goods to reflect any increase in cost to the company which is due by any factor beyond the control of the company. Delivery and Postage are also displayed.

There will be no hidden charges. You are responsible for providing valid credit or debit card details. We reserve the right not to deliver any Goods, medicines or services if your payment details are incorrect, expired or invalid in any way. If this happens we will attempt to contact you for a valid payment so that we may process the correct payment.

Low Price Guarantee

If within seven working days of payment for the Goods, the customer serves written notice to the company confirming with evidence that the Customer could have purchased the identical goods offline in a non-e-commerce transaction at a lower retail price (excluding sales, promotions, discounted prices offered by other retailers or wholesale outlets) than the Price of the Goods when ordered (excluding any applicable delivery charges), the Company shall refund the difference in the retail price of the Goods to the card account used for payment.

Dispatch and Delivery

All orders are sent via Royal Mail Delivery Services, first class signed–for within the UK. A signature will be required to confirm receipt of the delivery. Orders will be discreetly packaged with no mention of products enclosed or company details to ensure privacy. If you are not at home to sign for the delivery, a card will be left by Royal Mail with details on where you can collect the parcel from or re-arrange re-delivery. Any dates quoted for the delivery estimates are approximates only and Instant e-care Ltd shall not be liable for any reasonable delay in the delay of the delivery of Goods however caused.

Delivery of the Goods shall be performed by a third party (Royal Mail), Once dispatched from Instant e-Care pharmacy premise, you are bound to the terms and conditions they have set out in their delivery conditions. Instant e-Care will not be liable for any loss or damage or deterioration of the Goods in transit, or storage once dispatched.

Risk and Ownership

Risk of damage or loss of Goods shall pass to the customer on delivery or, if the customer fails to take delivery of the Goods during the time when the company or its agents has used reasonable endeavours to deliver the Goods. Goods shall not be dispatched for delivery until the company has received in cleared funds the payment in full of the price of the Goods agreed to be sold, for which the payment is due. The company may withdraw the sale or distribution of any Goods supplied by the company without prior notice, or liability to the customer. The customer agrees to use the Goods accordingly and responsibly, the company shall not be liable where the customer fails to follow instructions or advice given, for the exclusion of doubt this includes but is not limited to circumstances where the customer exceeds the recommended daily intake in respect to each product.

Returns and Refunds Policy

The customer has the right to change their mind and withdraw by serving written notice of intention to withdraw before the prescription is issued, this can be done by sending us email at . Please note a prescriber may issue a prescription within minutes or hours of ordering. If the order is canceled the company shall credit the customer for the total price of the Goods. Please note that it may take several business days for a refund to be acknowledged by your credit card company.

The consumer protection (Distance Selling) Regulations 2000 state that there is no right to cancel "for the supply of goods clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate rapidly. For reasons of safety, prescription medicines cannot be returned once they have left the pharmacy for delivery. The pharmacy cannot use returned medicines even if in perfect condition due to their special storage conditions and nature of active ingredients. If you have unwanted medicines, please take it to a local pharmacy for free, safe disposal.

If you would like to return any medicines. the returns of medicines may be subject to a restocking fee and delivery charges may apply. Your Statutory rights are not affected. Please contact us by phone or email to arrange appropriate returns of medicines if required.

Damaged or Faulty Goods

Damaged or faulty goods can be returned and a full refund will be given including your postage costs. Please inform us via email at of your intention to return faulty goods including, the nature of the fault, order number and postage costs. Our team will assess the goods and respond to you as soon as possible.

Do not return the goods without confirmation from us of how the goods should be returned to us. We will respond to your email with clear instructions. Please ensure that the returned item is complete and it is packaged safely to avoid further damage and include all original packaging. We recommend that you return faulty goods by registered mail. Please note that if the item is further damaged by the process of return an appropriate sum will be deducted from your refund.

Accessing our Website

Access to our website is permitted on temporary basis. We reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our website is unavailable for any time or period. Occasionally access to our website, part of or entire website maybe restricted to users who have or have not registered with us. User identification and or log in details that are used as part of our security measures must be treated with confidential and this must no be disclosed to any third party.

Instant e-Care makes no claims or representations that any or all of the content on this website, or the Online Doctor & Pharmacy service may be lawfully viewed, downloaded or used outside the United Kingdom. Unless otherwise expressly stated, the content, this website and the Online Doctor & Pharmacy service is directed solely at users who access this website from within the United Kingdom. If you choose to access the website from outside of the United Kingdom you do so at your own risk and are responsible for compliance with the laws of our jurisdiction.

We reserve the right to restrict access and disable any user identification or log in details whether chosen by yourself or allocated by us at any time, If in our opinion you have failed to comply with any of these terms and conditions which results in a breach of our agreements. You are responsible for ensuring all persons who access our website through your Internet connection are complying with these terms and conditions.

Website Updates and Changes

Our website may change regularly due to updates and review of materials. Content may change at any time. If it is required access to the website maybe suspended, or it maybe closed indefinitely. Any information or material on our website may be out of date at any given time, while we endeavour to update the information regularly we are under no obligation to update information immediately and will do so within reasonable time. Although we endeavour to keep our website up to date and accurate, the material displayed on our website is provided for general use without guarantees, conditions or warranties to its accuracy.

Referencing to or from our Website

Where links have been displayed to other websites and resources provided by third parties, these links are provided for your information only, We have no control over those websites or resources, and accept no responsibility for them or any loss or damage that may arise from your use of them.

Any links or references for endorsement, association or approval must not be made without prior approval from us. You must not establish an association by any website that is not owned by you without prior written consent. You may not frame or link our website, nor may you create a link to our website, other than our home page. We reserve the right to withdraw linking permission without any notice.

If you wish to make use of any material on our website please contact us to seek prior permission at .

Linking to our website: you may link to our home page, provided you do so in a way that is fair and not damaging to our reputation. You may not review our website on any unauthorised review sites, that are not reputable. Reviews that are not authenticated by us, which lead to false accusations, libel, and hearsay that result in damage to the reputation of our website and business will be tried, and the accuser may have to compensate any losses made, both economic and noneconomic damages to the company.

Intellectual Property Rights

All materials and intellectual property published including but not limited to text and graphics on our website is owned by IEC, unless otherwise expressly stated, already trade marked, and or copy righted. All material published on our website are protected by copyright laws and treaties around the world. We strictly forbid any unauthorised duplication or use. Information or material from our site may only be used for personal reference only, and is not to be modified digitally or on paper. No material can be used for commercial purposes. Attention maybe drawn to the website, but this must be fair and not damaging to the reputation of the company.

Text, Pictures, photographs, graphics or illustrations, video or audio sequences must not be used or published publicly or for commercial use without our prior permission and must not be used out of context that maybe damaging to IEC. Written consent must be obtained from us if you wish to use the website or any of its contents for anything other than personal use. Any material that is not for personal use must be referenced properly to IEC and must identify and acknowledge identified contributors, authors of the material published. Unless otherwise expressly permitted in writing, a database must not be created in any form of these web pages. If you print, copy or download any part of the website in breach of these terms of use, your rights to use the website will cease, and you must return or destroy copies you have made. All rights are reserved.

Viruses, Hacking and other Offences

All materials and intellectual property published including but not limited to text and graphics on our website is owned by IEC, unless otherwise expressly stated, already trade marked, and or copy righted. All material published on our website are protected by copyright laws and treaties around the world. We strictly forbid any unauthorised duplication or use. Information or material from our site may only be used for personal reference only, and is not to be modified digitally or on paper. No material can be used for commercial purposes. Attention maybe drawn to the website, but this must be fair and not damaging to the reputation of the company.


We may revise these terms of use at any time by amending this page, you are expected to check this page from time to time and take notice of any changes we have made, as they are binding on you. Some of these terms and provisions of use may also supersede information or provisions, notices published elsewhere on our website.


Whilst Instant e-Care uses reasonable efforts to provide accurate and up to date information on our website, it makes no warranties or representations as to the accuracy or reliability of such information or material linked to or from our website. Instant e-Care cannot monitor the content not produced by Instant e-care and any views expressed by third parties. The information provided on the website is for general information purposes only and may not be specific to you, if in doubt please contact us or a medical health care professional.

Instant e-Care is not a replacement your GP or regular health care provider. Instant e-Care accepts no liability or responsibility for the content of this site except in relation to death or personal injury caused by its negligence. To the fullest extent permitted by applicable laws, we hereby exclude liability for any claim, losses, demands or damages of any kind whatsoever with respect to our services, information and materials given by us including without limitation, direct, indirect, incidental or consequential loss or damages. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. For any other loss or damage of any kind, whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

Nothing in these terms limit our liability for: death or personal injury arising from our negligence; fraudulent misrepresentation or misrepresentation as to fundamental matter or; any other liability, which cannot be excluded or limited under applicable law. By using our website you consent to processing of information about you in accordance with our terms and conditions, and our privacy policy. You agree and warrant that all the data you provide is accurate and up to date.

The Entire Agreement & The Governing Law

The Terms of Use and Privacy Policy constitute the whole agreement between us and supersede all previous discussion, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of the website and any services made available. Your visit to and use of this website, our services and any dispute over liability is subject to these disclaimers, terms and conditions and the Laws of England and Wales.

If you have any concerns about material which appears on the website or concerns about our terms of services please contact .