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Patient Protection Manifesto

As a trusted and reliable service, our main priority is our patients' health and safety. To ensure we are maintaining this we restrict any violation of our terms and conditions by carrying out all necessary procedures, internal and external security checks, that go beyond regulatory clinical standards to safeguard our patients to the highest level possible.

We are regulated by the General Pharmaceutical Council (GPhC), as well as licensed by the Medicines & Healthcare products Regulatory Agency (MHRA). We want to help protect our patients from serious health risks, abuse, addiction or overdose, as well as reassure the public that our service is safe to use.

Our security controls:

1) Increased security checks
Our system will run security checks on all of our patients using an email address, postcode and name. Orders are monitored throughout the working day, any potential breach of our terms and conditions or fraudulent activity using this system will be flagged, as well as verify that the information collected is authentic. If a breach has been detected, our team will be notified and the patient will be ‘blacklisted’. 

2) Blacklisting
Any patient who has breached, or attempted to violate our terms and conditions, will be placed on our blacklist. This will automatically restrict the patient from ordering with us again, as well as prevent them from creating a new account by remembering their postcode, name, email address and photo identification.

3) Involvement of the patient's General Practitioner (GP)
Patients are required to provide us with their GP details for all high-risk products for health and safety reasons.

4) Photo ID verification
We have teamed up with a new online identity verification platform for patients ordering high-risk products. Patients are guided through a process that encourages them to take a photograph of their face and their photo ID. This will then verify that their face matches the identification displayed. Only one ID can be used on the system, if the same ID has been used before the system will flag this. By taking this additional step, we are able to confirm that the person ordering the high-risk product is the person who intends to take it.

5) Increasing the prescribers influence
Our prescribers are registered independent healthcare professionals who ensure the items ordered are safe for the patient to take. A prescriber may decline any order at their own discretion, based on their professional knowledge. A prescriber also has the ability to connect with the customer on a more personal level, whether that be to signpost them to other services, provide them with relevant health advice regarding their medication, or seek further clarity regarding their order. A prescriber will also have a specific amount of time dedicated to reviewing each order/prescription, to reduce the risk of a potential oversight.

6) Dosages reconsiderations
The maximum dosage recommended by the British National Formulary (BNF) for any opioids is 8 tablets per day, this is 224 per month. We have reduced the opioid ordering limit to 100 tablets per 28 days. The reduction in the number of tablets available from us is aimed to reduce the risks of supply to the safety of patients and the public. This supports our endeavour to become the model online pharmacy that we strive to be.

7) Shipment - tracked and signed for
All orders that leave our pharmacy are tracked and signed for using the Royal Mail courier. The package needs to be signed for to confirm receipt of the medication delivery. If this is not possible then the item will be returned to us.  


By implementing these additional security procedures our patients are safeguarded from any serious health risks when ordering medication from us. Our implementations will restrict patients from violating our opioid policy, opioid ordering limit, or conducting fraudulent activity.

Overall, these are important steps towards creating a trusted and safe environment in regards to selling medication online.

If you have any concerns or queries regarding anything that has been said in this document then please get in touch, we are always happy to help. You can email us at: support@instantecare.co.uk





Definitions
General Pharmaceutical Council (GPhC) - The responsible governing body for independent regulation of pharmacists and pharmacy premises in the UK.
Medicines & Healthcare products Regulatory Agency (MHRA) - We are also an approved seller of prescription medications.
High risk product - Product that has serious health risks, or side effects, if not taken accordingly, e.g. if a customer increases the intake of Codeine Phosphate there is a risk of overdose or addiction.
Low risk product - Less serious side effects.
Prescriber - A registered independent healthcare professional who ensures the items ordered are safe for the customer to take.