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Our Business

Our vision has always been to be the UK’s go-to private online pharmacy, providing the medication you need at an affordable price. Since we began in 2014 we have been providing this service to thousands of people across the UK.

Based in the UK

We are based in Cardiff, South Wales. All our stock is kept in-house at our pharmacy - if we say something is in-stock on our website, it’s right here in our pharmacy.

Our address is: 307 Forgeside House, Cardiff Bay Business Centre, Cardiff, CF24 5FA.

Some of our prescribers are not based in Cardiff, and work remotely. However, rest assured that all our prescribers and pharmacists are all UK-based and are fully licensed and regulated by the GPhC.

Our Medication

All our medication is sourced from AAH, Trident, Sigma or Cannabidol, some of the UK’s leading pharmaceutical suppliers. These are the exact same suppliers used by many community pharmacies across the UK, as well as large chains such as Boots.

When buying medication online, it is very easy to accidentally purchase from unlicensed sellers who do not use legitimate suppliers. When you purchase from Instant eCare, rest assured that your medication is genuine and is sourced from the very same suppliers as your local community pharmacy.

Patient Support

Our excellent patient support is based in our Cardiff office. We do not outsource our customer service to anywhere else - all calls and chats are handled right here in the UK.

That means that whenever you pick up the phone or chat with us on our website, your query will be answered and dealt with almost immediately, by our friendly and professional patient support advisors, based here in Cardiff.

Our patient support is based in the same office as our pharmacists, and if you would like to speak to the pharmacist responsible for dispensing your order, they are always in the office ready to assist you.

Certification and Regulation

Instant eCare is fully licensed as an online pharmacy by the General Pharmaceutical Council (GPhC). The GPhC is the UK’s responsible governing body for the regulation of pharmacists and pharmacies in the UK.

Instant eCare is also an approved retailer of prescription medication by the Medicines and Healthcare products Regulatory Agency (MHRA).

GPhC Company Number: 1124966

MHRA Company Number: C45168

You can verify these details at

Additional Details:

VAT Number: GB209483204

Registered Pharmacy Premises: 1124966

DUNS Number: 22-033-5316

Our Superintendent Pharmacist is Mahmuda Khatun (MPharm.)


Our delivery partner is Royal Mail. We offer free delivery on all orders over £30. For those of you that need your medication that little bit quicker, we offer next day delivery providing your order has been reviewed and approved by our prescriber before 4pm.

You’re able to track your order through the Royal Mail site, and they will send you a tracking number after dispatch, so for your peace of mind, you will know where your medication is at all times before you receive it.


At Instant eCare, our service doesn’t stop as soon as you receive your medication. We are still available for you if you have any questions, queries or comments. Simply email us at or give us a call on 029 2048 8127. We’ll be very happy to assist you.

You can also view our blog section, which has a range of articles and publications about various ailments and conditions which may help answer your query.

Customers Love Us!

Rated 9.3/10 on Trustpilot and 4.6/5 on Google, you can be confident that we provide our customers a great experience when using Instant eCare.