Instant eCare.

Who we are and what we do.



Trusted by over 80,000 patients



We deliver to 22 countries



Over 140 years combined experience

Young Woman

About us

We’re the pharmacy where you can order your medication online. It’s pretty handy.

So far, we’ve helped over 80,000+ patients; saving them time, and freeing them up to do whatever it is in life they should be doing (and this makes our team incredibly proud).

At Instant eCare, we understand that no two people are the same, that’s why we aim to simplify health care for everyone, no matter who they are or what their lifestyle. We created this platform with the individuals in mind; our patients.

Why should you trust us?

For any pharmacy to be a pharmacy, they must be put under regular assessments to satisfy license requirements by regulatory governing bodies. For pharmacies that are online, this also means displaying their registration information clearly on their website.

To us, it’s important that we’re completely transparent in what we do. It matters to us that you always feel in safe hands while using our service. And for that peace of mind, we’ve made our registration information easily accessible to our patients.

Open Package

Forget the ‘bots, we’re all human here.

At Instant eCare, we have real people that can help you if you get stuck in any part of the process. If we ever need more details about your condition, one of our prescribers will contact you to talk further about your treatment.

With us, you’ll never have to worry about talking to an automated machine - our team are here for you.

Here’s our fantastic team of pharmacists. Click any of these fine folks to learn more.

Meet the full team

Company registration number: 9193760

VAT number: GB209483204

Registered Pharmacy Premise numbers: 1124966 and 9010773

DUNS Number: 22-033-5316

MHRA Registration: C45168

Unsure of what these details mean? Don’t worry, we’ve written an article here where we break the key details down and go more in-depth about them.

We care (it’s in the name)

Your comfort is important to us, that’s why we have a trained, in-house UK Patient Support team that are on-hand and ready to answer any questions that you may have.

If you need a hand with your order, one of our friendly patient support advisors would be happy to help. You can always contact us via email at or call us on 029 20 488 127 during business hours.

To learn more about our super patient support advisors, visit our contact page!

Open Package

Our story

It’s hard to talk about Instant eCare without also talking about Shah and Mahmuda. Shah and Mahmuda are the co-founders of Instant eCare. They’re the people that built our pharmacy from the ground up.

In 2013, Shah and Mahmuda put their heads together - wouldn’t it be great if people could get their treatment delivered to their door as easily as they do their groceries?

Why should a health problem put people’s life on pause?

The solution was loud and clear. 

Shah comes from a business tech-y background and Mahmuda as a pharmacy business consultant. They combined their entrepreneurial ideas and, in 2014, shipped the first order from Instant eCare - and haven’t looked back since.

Instant eCare has its own beauty of history. What started in a small office in Cardiff, South Wales has now scaled into a pharmacy that helps and treats thousands of patients across Europe and the UK (This makes our team incredibly happy!).

We’ve certainly come a long way. We now employ over 30 members of staff, with our team growing rapidly every year. We now ship to over 22 countries and pride ourselves in being one of the fastest growing pharmacies in the UK.

Our patient support team are available from Monday - Friday, 9am - 5pm